Shipping and Delivery Policy

Effective Date: 21 July 2026
Last Updated: 21 July 2026

At Borah Freshness, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, dispatch, and deliver orders placed through https://store.borahfreshness.com. Please read this policy carefully before placing an order.

1. Order Processing

All orders are processed after successful payment confirmation and verification of order details.

  • Orders are generally processed within 2–5 business days.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, promotional campaigns, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email and/or SMS containing your shipment details and tracking information, where available.

2. Shipping Coverage

Borah Freshness currently ships products to most serviceable locations across India through trusted courier and logistics partners.

Delivery availability depends on the serviceability of your postal code. If your location is not serviceable, we will notify you as soon as possible and process a refund if payment has already been received.

At present, we do not offer international shipping unless explicitly mentioned on our website.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Product weight and dimensions
  • Order value
  • Shipping method selected
  • Promotional offers or free shipping eligibility

The applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

From time to time, Borah Freshness may offer free shipping on eligible products or orders above a specified value. Such promotional offers are subject to their respective terms and may be modified or withdrawn without prior notice.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are as follows:

  • Metro Cities, Tier II and Tier III Cities: 3–10 business days
  • Remote or Rural Locations: 5–15 business days

These delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on courier operations, weather conditions, local restrictions, public holidays, or other unforeseen circumstances.

5. Shipment Tracking

Once your order has been dispatched, you will receive shipment details through your registered email address or mobile number.

Where supported by the courier partner, tracking information will allow you to monitor the progress of your shipment until delivery.

If you do not receive tracking information within a reasonable time after dispatch, please contact our customer support team for assistance.

6. Delivery Attempts

Our courier partners generally make one or more delivery attempts before returning a shipment.

To ensure successful delivery, please:

  • Provide a complete and accurate shipping address.
  • Include a valid mobile number.
  • Ensure someone is available to receive the package during normal delivery hours.

If delivery cannot be completed due to incorrect address details, customer unavailability, refusal to accept the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch of such orders.

7. Address Accuracy

Customers are responsible for providing accurate billing and shipping information at the time of placing an order.

Borah Freshness shall not be responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect address details
  • Incomplete address
  • Incorrect PIN code
  • Invalid contact number
  • Incorrect recipient name

If you notice an error in your shipping information, please contact us immediately. While we will make reasonable efforts to update the address before dispatch, changes cannot be guaranteed once an order has been processed.

8. Delayed Deliveries

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Floods or landslides
  • Public holidays
  • Transport disruptions
  • Government restrictions
  • Political unrest
  • Pandemic-related disruptions
  • Courier operational delays
  • High order volumes during promotional events

Borah Freshness shall not be liable for delays caused by such circumstances.

9. Damaged or Tampered Packages

We encourage customers to inspect the package at the time of delivery.

If you receive a package that appears to be:

  • Damaged
  • Opened
  • Leaking
  • Tampered with

please:

  1. Take clear photographs of the package before opening it.
  2. Note the issue with the delivery personnel, if possible.
  3. Contact our customer support within 24 hours of delivery.
  4. Retain the original packaging until the issue has been resolved.

Failure to report shipping damage within the specified period may affect the resolution process.

10. Partial Shipments

In certain situations, your order may be shipped in multiple consignments due to:

  • Product availability
  • Warehouse logistics
  • Size or weight limitations
  • Operational requirements

If this occurs, you will be informed accordingly, and no additional shipping charges will be applied unless otherwise specified.

11. Delivery Confirmation

An order is considered successfully delivered when:

  • It is delivered to the shipping address provided during checkout.
  • It is accepted by the customer or an authorised person at the delivery address.
  • Delivery confirmation is recorded by the courier partner.

After successful delivery, the responsibility for the product transfers to the customer.

12. Failed Deliveries and Returned Shipments

Orders returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery
  • Failure to collect the shipment

may be cancelled or held until further instructions are received.

If the customer requests re-shipment, additional shipping charges may apply.

Refunds, if applicable, will be processed in accordance with our Refund Policy after deducting any applicable shipping or handling charges.

13. Force Majeure

Borah Freshness shall not be held responsible for delays or inability to deliver orders resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Government actions
  • Lockdowns
  • War
  • Civil unrest
  • Strikes
  • Transportation failures
  • Internet or communication outages

We will make every reasonable effort to resume normal operations as soon as circumstances permit.

14. Customer Support

If you have any questions regarding your shipment, delivery status, or shipping charges, please contact us using the details below.

Borah Freshness
Manufacturer of Cleaning Products Near Guwahati, Assam

Website: https://store.borahfreshness.com

Email: contact@borahfreshness.com

Phone & WhatsApp: +91 93878 30508

Registered Address:
Gr. Floor, H. No. 167, NH15, Dumunichowki, Baihata Chariali, Kamrup, Assam, India – 781121

Business Hours:
Monday to Saturday: 9:00 AM – 5:00 PM (IST)

We are committed to providing timely assistance and will make every effort to resolve shipping-related queries promptly.