Terms and Conditions

Effective Date: 21 July 2026
Last Updated: 21 July 2026

Welcome to Borah Freshness Store (“Borah Freshness”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, https://store.borahfreshness.com, including the purchase of products, browsing of content, and use of any services made available through the website.

By accessing, browsing, registering an account, or placing an order on our website, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue using our website immediately.

1. About Borah Freshness

Borah Freshness is a manufacturer and supplier of cleaning and hygiene products near Guwahati, Assam. We manufacture and sell a wide range of household and commercial cleaning products, including but not limited to:

  • Floor Cleaners
  • Toilet Cleaners
  • Bathroom Cleaners
  • Hand Wash
  • Dishwashing Liquid
  • Glass Cleaners
  • White Phenyl
  • Black Phenyl
  • Bleaching Powder
  • Multipurpose Cleaning Solutions
  • Other hygiene and cleaning products

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into binding contracts under applicable Indian laws.
  • The information you provide is accurate, complete, and up to date.

3. User Account

To access certain features of our website, you may be required to create an account.

You agree to:

  • Provide accurate and current information.
  • Maintain the confidentiality of your login credentials.
  • Accept responsibility for all activities carried out through your account.
  • Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts found to contain false information or involved in fraudulent or unlawful activities.

4. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, pricing, images, and availability displayed on our website are accurate.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, labels, colours, and product appearance may vary slightly.
  • Minor typographical errors may occasionally occur.
  • Product availability is subject to stock.

We reserve the right to modify product specifications without prior notice where necessary.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices may:

  • Include or exclude applicable taxes, as indicated on the product page.
  • Change without prior notice.
  • Vary during promotional campaigns or special offers.

The final amount payable will be displayed during checkout before payment confirmation.

6. Orders

Submission of an order does not constitute acceptance.

An order is considered accepted only after:

  • Payment is successfully received (where applicable),
  • Inventory is confirmed, and
  • We send an order confirmation.

We reserve the right to refuse, cancel, or limit any order due to reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Suspected fraud
  • Incorrect customer information
  • Violation of these Terms

7. Payments

Payments may be made through secure third-party payment providers available on our website.

By making a payment, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate.
  • Sufficient funds are available.

Borah Freshness does not store your complete debit card, credit card, or UPI credentials.

8. Shipping and Delivery

We strive to dispatch and deliver orders within the estimated timelines provided during checkout.

Delivery timelines are estimates only and may be affected by factors beyond our control, including:

  • Weather conditions
  • Transportation delays
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier network disruptions

Risk in the products passes to you upon successful delivery to the shipping address provided.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Borah Freshness reserves the right to cancel any order at its sole discretion due to operational, legal, or security reasons. In such cases, eligible refunds will be processed in accordance with our Refund Policy.

10. Returns and Refunds

Returns, replacements, and refunds are governed by our separate Return and Refund Policy.

Products may be eligible for return or replacement only under circumstances such as:

  • Damaged items received during transit.
  • Incorrect products delivered.
  • Manufacturing defects.
  • Missing items in the package.

Products that have been opened, used, tampered with, or damaged due to misuse may not qualify for return unless otherwise required by applicable law.

11. Promotional Offers

From time to time, Borah Freshness may offer discounts, promotional campaigns, coupons, or special pricing.

Unless otherwise stated:

  • Promotions cannot be combined.
  • Coupons cannot be exchanged for cash.
  • Promotional offers are valid only during the specified period.
  • We reserve the right to withdraw or modify promotions without prior notice.

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product names
  • Product images
  • Packaging designs
  • Graphics
  • Icons
  • Text
  • Videos
  • Software
  • Website layout

is the property of Borah Freshness or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written consent.

13. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Use automated tools to scrape or copy website content.
  • Impersonate another person or entity.
  • Submit false or misleading information.
  • Violate any applicable law while using the website.

Any violation may result in immediate suspension of access and legal action where appropriate.

14. User Reviews and Feedback

Users may voluntarily submit reviews, ratings, suggestions, or feedback.

By submitting content, you grant Borah Freshness a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, modify, and display such content for business and marketing purposes.

We reserve the right to remove reviews that are unlawful, defamatory, offensive, misleading, or otherwise inappropriate.

15. Third-Party Links

Our website may contain links to external websites or services operated by third parties.

These links are provided solely for convenience. Borah Freshness does not control or endorse the content, privacy practices, or policies of third-party websites and is not responsible for any loss or damage arising from their use.

16. Disclaimer of Warranties

Our website and its contents are provided on an “as is” and “as available” basis.

While we make reasonable efforts to maintain accurate information and uninterrupted service, we do not guarantee that:

  • The website will always be available.
  • The website will be free from errors or interruptions.
  • Product descriptions will always be completely error-free.
  • The website will be free from viruses or other harmful components.

To the fullest extent permitted by law, all implied warranties are disclaimed.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Borah Freshness shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website.
  • Delay in delivery.
  • Website downtime.
  • Product misuse.
  • Data loss.
  • Technical failures.
  • Third-party service interruptions.

Our total liability, if any, shall not exceed the purchase price of the product giving rise to the claim.

18. Indemnification

You agree to indemnify and hold harmless Borah Freshness, its owners, employees, officers, distributors, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising out of:

  • Your breach of these Terms.
  • Your misuse of the website.
  • Your violation of applicable laws.
  • Your infringement of the rights of any third party.

19. Force Majeure

Borah Freshness shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, strikes, government actions, power failures, internet outages, transportation disruptions, or other force majeure events.

20. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Kamrup, Assam, unless otherwise required by applicable law.

21. Changes to These Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on this page unless otherwise stated.

Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

22. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Borah Freshness
Manufacturer of Cleaning Products Near Guwahati, Assam

Website: https://store.borahfreshness.com

Email: contact@borahfreshness.com

Phone: +91 93878 30508

Registered Address:
Gr. Floor, H. No. 167, NH15, Dumunichowki, Baihata Chariali, Kamrup, Assam, India – 781121

Business Hours:
Monday to Saturday: 9:00 AM – 5:00 PM (IST)

Acceptance of Terms

By accessing, browsing, registering an account, or placing an order through https://store.borahfreshness.com, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these Terms, you should discontinue the use of our website and services immediately.