Return and Refund Policy

Effective Date: 21 July 2026
Last Updated: 21 July 2026

At Borah Freshness, we are committed to delivering high-quality cleaning and hygiene products to our customers. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

Please read this Return and Refund Policy carefully before placing an order through https://store.borahfreshness.com. By placing an order, you acknowledge and agree to the terms outlined below.

1. No Return Policy

For reasons of product safety, hygiene, quality assurance, and consumer protection, Borah Freshness does not accept returns of products once they have been delivered.

Since many of our products, including liquid cleaners, hand wash, toilet cleaners, floor cleaners, phenyl, bleaching powder, and other hygiene products, are consumable or chemical-based items, we are unable to restock or resell products after delivery.

Accordingly, all sales are considered final, except in circumstances where a replacement is approved under this policy.

2. Replacement Policy

Although returns are not accepted, we understand that issues may occasionally arise during shipping or fulfilment.

To ensure customer satisfaction, we may offer a replacement for eligible products in the situations described below.

Replacement requests are subject to verification and approval by Borah Freshness.

3. Eligible Cases for Replacement

A replacement may be approved only if one or more of the following conditions apply:

A. Product Damaged During Transit

If the product is received in a damaged condition due to shipping or handling, you may request a replacement.

Examples include:

  • Broken bottle
  • Cracked container
  • Leaking product
  • Severely dented packaging affecting usability
  • Product spilled inside the package

B. Incorrect Product Delivered

If you receive a product different from the one ordered, you may be eligible for a replacement.

Examples include:

  • Wrong product
  • Wrong fragrance or variant
  • Wrong pack size
  • Wrong quantity

C. Missing Product

If one or more products shown in your order confirmation are missing from the delivered package, you may request a replacement for the missing item(s).

D. Manufacturing Defect

If a product has a genuine manufacturing defect that affects its intended use, a replacement may be considered after verification.

Examples may include:

  • Faulty dispenser or pump
  • Manufacturing damage to the container
  • Factory sealing defects
  • Product quality issues attributable to manufacturing

4. Cases Not Eligible for Replacement

Replacement requests will generally not be approved in the following situations:

  • Change of mind after purchase.
  • Ordered the wrong product, fragrance, size, or quantity.
  • Product no longer required.
  • Customer does not like the fragrance, colour, or appearance.
  • Minor variations in packaging or label design.
  • Minor colour differences caused by photography or screen settings.
  • Delay in delivery caused by courier operations or circumstances beyond our control.
  • Damage resulting from improper storage or misuse after delivery.
  • Normal wear and tear of packaging.
  • Replacement request submitted after the specified reporting period.
  • Products purchased through unauthorised sellers or marketplaces not operated by Borah Freshness.
  • Products that have been intentionally damaged, tampered with, or altered after delivery.

5. Replacement Request Process

If your order qualifies for a replacement, please follow these steps:

Step 1

Notify us within 24 hours of receiving the order.

Step 2

Send an email to:

contact@borahfreshness.com

or contact our customer support at:

+91 93878 30508

Step 3

Provide the following information:

  • Order Number
  • Customer Name
  • Contact Number
  • Product Name
  • Description of the issue
  • Clear photographs of:
    • Outer package
    • Shipping label
    • Damaged or incorrect product
    • Invoice (if available)
  • An unboxing video may be requested or required in certain cases, particularly for claims involving transit damage, missing items, or incorrect products. Providing an uninterrupted unboxing video from the moment the sealed package is opened may help us process your request more quickly.

Step 4

Our customer support team will review your request.

Additional information or photographs may be requested to verify the claim.

Step 5

Once the claim is approved, a replacement product will be shipped to the registered delivery address, subject to product availability.

6. Inspection and Verification

All replacement requests are subject to verification.

Borah Freshness reserves the right to:

  • Request additional photographs or videos.
  • Verify courier records.
  • Verify order details.
  • Conduct internal quality checks.
  • Reject claims found to be fraudulent, misleading, or unsupported by sufficient evidence.

Our decision regarding replacement eligibility shall be final, subject to applicable consumer protection laws.

7. Replacement Delivery

Approved replacements will generally be dispatched within 3–7 business days after claim approval, subject to product availability and serviceability.

Replacement shipments will be delivered using our standard shipping partners.

Delivery timelines may vary depending on your location.

8. Refund Policy

As a general policy, Borah Freshness does not offer refunds for products purchased through https://store.borahfreshness.com.

Refunds will not be provided for:

  • Change of mind.
  • Incorrect product selection by the customer.
  • Dissatisfaction with fragrance, colour, or packaging.
  • Delivery delays beyond our reasonable control.
  • Products that are eligible for replacement under this policy.

However, in exceptional circumstances where a replacement cannot be provided due to permanent stock unavailability, order cancellation by Borah Freshness before dispatch, duplicate payment, payment processing errors, or where required under applicable law, we may, at our sole discretion, issue a refund to the original payment method used for the purchase.

If a refund is approved, it will generally be processed within 7–10 business days, although the actual credit timeline may vary depending on your bank or payment service provider.

9. Fraud Prevention

To protect both our customers and our business, Borah Freshness actively monitors replacement requests.

We reserve the right to refuse replacement requests that appear to involve:

  • False claims
  • Misrepresentation
  • Abuse of the replacement policy
  • Repeated suspicious requests
  • Fraudulent activity

Where necessary, appropriate legal action may be initiated.

10. Limitation of Liability

Our liability under this policy is limited solely to providing an eligible replacement or, where applicable, an approved refund in exceptional circumstances.

Borah Freshness shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services, except as required under applicable law.

11. Changes to This Policy

We reserve the right to modify, amend, or update this Return and Refund Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on https://store.borahfreshness.com. Continued use of our website following such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Return and Refund Policy or wish to submit a replacement request, please contact us:

Borah Freshness
Manufacturer of Cleaning Products Near Guwahati, Assam

Website: https://store.borahfreshness.com

Email: contact@borahfreshness.com

Phone: +91 93878 30508

Registered Address:
Gr. Floor, H. No. 167, NH15, Dumunichowki, Baihata Chariali, Kamrup, Assam, India – 781121

Business Hours:
Monday to Saturday: 9:00 AM – 5:00 PM (IST)

Our customer support team will make every reasonable effort to resolve eligible replacement requests promptly and fairly.